is there sometimes a question over whether to allocate an expense to the POM,
reserve for replacement, or capital account? When are such questions likely to
arise? How would you deal with the decision process regarding the allocation of
are the General Manager of a large resort property. The Human Resource Manager
is looking for guidance on your request to start the hiring process for a new
Facilities Manager. She wants your thoughts on the scope of duties and
responsibilities for the position. Detail the major categories you consider to
be the most important and explain your reasoning.
a recent executive board meeting, the owners of your 300-room resort property
were presented with the fact that energy costs for your property have risen
from six percent of the property revenues to eight percent of revenues. They
want to know what you plan to do to correct the situation. Explain how you
would respond to this financial and environmental issue.
the Case Study entitled “Greening the Excelsior” on pages 116-117 and consider
the following questions: What items might Susan present to the GM regarding the
value of a green program in addition to the potential for business such as
CERES? Who do you think Susan should involve in the group of staff to pursue
the green program? Why? What should Susan do to investigate other green market
opportunities for the Excelsior Hotel? Page 116 Page 117
is a 200 word minimum response required for EACH question, and a 300
word maximum. In-text and reference
citations in APA format are required for all written responses.
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