Along with the self-assessment, use the Robbins textbook and
answer the following questions from the 3 areas below to write approximately 1 single-spaced page for each self-assessment. Please
turn-in this page along with the results
of your self-assessment. You will only be able to submit your assignment once,
so please be sure to include all attachments before submitting. If you
would like, you can simply copy and paste your assessment results at the end of
did you learn about yourself from the self-assessment? Were you surprised
at the results? Do you agree with them? Why or why not? Based on what you
have learned from the assessment, is there any changes you would like to
make? If so, explain how you might accomplish your goals.
about how your results (e.g. score or style) might compare to others’
assessment results. Summarize some differences that would exist between
those who would score differently than you on this assessment. For
example, if someone rated their values as opposite to yours (or received a
different score than you did on the assessment), how would they behave
differently? How can you effectively interact with others who would have
different scores than you on this assessment?
real-life example of how you have personally experienced the effects (of
the issues addressed in the self-assessment) of these differences. If you
cannot think of a personal experience, how have you observed the effects
in other people’s interactions? Please
explicitly list the style or issue from the self assessment that you are
illustrating. How could these issues affect you in your first
position after graduation?
Unformatted Attachment Preview
WHAT’S MY PREFERRED CONFLICT-HANDLING STYLE?
When you disagree with someone, such as a peer at work, how do you typically
respond? Use the following rating scale to record your answers:
1 = Practically never
2 = Once in a great while
3 = Sometimes
4 = Fairly often
5 = Very often
1. I work to come out victorious, no matter what. ___
2. I try to put the needs of others above my own. ___
3. I look for a mutually satisfactory solution. ___
4. I try not to get involved in conflicts. ___
5. I strive to investigate issues thoroughly and jointly. ___
6. I can enjoy a good argument. ___
7. I strive to foster harmony. ___
8. I negotiate to get a portion of what I propose. ___
9. I avoid open discussions of controversial subjects. ___
10. I openly share information with others in resolving disagreements. ___
11. I would rather win than end up compromising. ___
12. I go along with suggestions of others. ___
13. I look for a middle ground to resolve disagreements. ___
14. I keep my true opinions to myself to avoid hard feelings. ___
15. I encourage the open sharing of concerns and issues. ___
16. I am reluctant to admit I am wrong. ___
17. I try to help others avoid losing face in a disagreement. ___
18. I stress the advantages of give-and-take. ___
19. I agree early on, rather than argue about a point. ___
20. I state my position as only one point of view. ___
Research has identified five conflict-handling styles. To calculate your scores for each of
these styles, sum the scores from the 4 questions (in parentheses below) that relate to
each of these 5 styles as directed below:
Competing: (Sum of responses to questions 1, 6, 11, and 16) ____
Collaborating: (Sum of responses to questions 5, 10, 15, and 20) ____
Avoiding: (Sum of responses to questions 4, 9, 14, and 19) ____
Accommodating: (Sum of responses to questions 2, 7, 12, and 17) ____
Compromising: (Sum of responses to questions 3, 8, 13, and 18) ____
Your conflict-handling score within each category will range from 4 to 20. The category
you score highest in is your preferred conflict-handling style. Your next-highest total is
your secondary style. See pages 190-191 in the textbook as well as the following
Competing = A desire to satisfy one’s interests, regardless of the impact on the other
party to the conflict.
Collaborating = Where the parties to a conflict each desire to satisfy fully the concerns
of all parties.
Avoiding = The desire to withdraw from or suppress the conflict.
Accommodating = Willingness of one party in a conflict to place the opponent’s interests
above his or her own.
Compromising = Where each party to a conflict is willing to give up something.
Ideally, we should adjust our conflict-handling style to the situation. For instance,
avoidance works well when a conflict is trivial, when emotions are running high and time
is needed to cool them down, or when the potential disruption from a more assertive
action outweighs the benefits of a resolution. In contrast, competing works well when
you need a quick resolution on important issues where unpopular actions must be taken,
or when commitment by others to your solution is not critical. However, the evidence
indicates that we all have a preferred style for handling conflicts. When “push comes to
shove,” this is the style we tend to rely on. Your score on this instrument provides you
with insight into this preferred style. Use this information to work against your natural
tendencies when the situation requires a different style.
From Prentice Hall’s Self Assessment Library 2.0. (2002). Edited by Stephen P. Robbins.
Source: Based on conflict dimensions defined in K.W Thomas, “Conflict and Conflict Management,” in M. Dunnette (ed.),
HANDBOOK OF INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY (Chicago: Rand McNally, 1976), pp. 889-935.
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