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Answer these questions
UPS RELIES ON SOPHISTICATED CONTROL SYSTEMS TO MANAGE PACKAGE
1 – Which of the six reasons that control is needed are apparent in this case? Explain.
2. To what extent does the process Scott Abell uses to manage shipments of packages during
holiday periods follow the control process shown in Figure 16.3? Discuss.
3. If you were charged with creating a balanced scorecard for Scott Abell, what ( SMART goals),
would you use as standards to assess performance in the four categories in your scorecard?
Develop one SMART goal for each scorecard category.
4. To what extent does UPS use the PDCA process? Explain your rationale.
5. Which of the keys to successful control systems are being used by UPS? Explain.
6. What are the most important takeaways from this case? Discuss.
600 words with conclusion and use level header for each question.
3 sources and use APA format for the citation
Do not use it or if.
The Figure 16.3 on the second page.
The smart goals on the second page.
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