1- read my post.2- read student 1’s post and respond to it with 250 words2- read student 2’s post and respond to it with 250 wordsDiscuss the similarities and
differences you see between your post (my post) and the 2 posts. make sure to provide me 2 responses (one to each student)
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Essence of knowledge management and social business process management in the future
Knowledge management is a technique that revolves around the mental and physical development
of employees, the key areas of concern is the human mind where knowledge is vested and how to
apply it in a technological field. The major role of knowledge management is to have the business
processes on motion with the application of one’s knowledge depending on the question to be
solved. An individual’s wide range of knowledge will enable him or her to better solve the issue
more efficiently and effectively with no delay or stoppage of the execution process.
Social business process management can be better understood as a style that is focused on
supporting business processes by establishing a more transparent and collaborative approaches by
the use social media tools for instance tagging and subscription feeds to enhance communication
between the process decision makers and the users of the information.
Knowledge management is very vital in organizations, some of these values include: enabling
better and faster decision making process that are involved in everyday business life. It also makes
it easy for the firm to acquire relevant information at the right time from the right resources. It is
of value in promoting innovation and creativity in the working place.(Roseman, 2015)
Knowledge management is relevant at all levels within the organization and its improvements
would have the organization soar greater heights if it is rightfully implemented. It is true that
experts are always few within the organization structure in fact other departments would lack them
totally. Given the extinct number of experts in a firm it calls for diversifying the numbers to almost
all the departments and increasing the number as well. Identifying such employees is foremost
then having them trained and exposed so that they meet the needs of the business.
The American Productivity and Quality Centre use a model that takes into account four strategies
or faces that help companies solve problems related with knowledge management, the Siemens
company for instance took into consideration this model in order to solve its emerging issues, the
model comprise; initiating the problem, developing the solutions, standardizing your solutions
then optimizing on the best ones then creating room for innovation and creativeness concerning
the problem in question. Siemens applied this when it faced obstacles in business environs trying
to solve the problem both at present and in the future.(Bromberg, 2007)
The risk associated with knowledge gap is based on the lack of knowledge and uncertainty in
trying to solve a particular problem in relation to the business processes involved Knowledge
management is very important in everyday decision making in the business world and
understanding our abilities makes it easy for us to integrate it with the decisions made. Creativity
and innovation are established well in the business fields if employees are allowed to think freely
and make decisions that will benefit the company at all levels.
Going the analytical way is most preferred for me, I like it best when before making a decision I
first take to account the merits and the demerits associated with it, this helps me a lot in knowing
those decision that are beyond my scope of knowledge and experience. Improving this style calls
for exposure to different case problems and much study on how to handle such problems in case
Transparency is one concept the social media uses in eliminating the barriers between business
decision makers and the users affected by the decision. Flexibility is also another concept that is
relevant in creating collaboration between the process decision makers and end users of the
information. Last, is the concept of accountability which will ensure that the decision makers are
held accountable for the decisions they make. Knowledge management strategies are relevant in
building an efficient organization at all levels; innovation and exploration are among the major
concepts that I would need to consider while putting into practice the knowledge learned. In a case
situation such as in a service industry meeting consumer demands would require exploration and
deep understanding on how to satisfy those needs.
In addition, what I have learned is that knowledge management has brought widened
developmental aspects in Business organization universally. The organizations with intentions to
move on progressively in quite dynamic and technical business environments should adjust to fit
into the current situation and present business environment. I will utilize the knowledge that I have
learned about knowledge management in future to my organization so that it can be more
I also got to understand that the chief role of the Knowledge Management in Business organization
is that it equips it with the knowledge obtained from the initial knowledge expounded from the
Knowledge Management. The role of the knowledge lies in codification and sharing of tacit
knowledge about technology. This involves technological systems that cannot be copied by the
competitor. The systems that are involved may include the use of biotechnology system. This kind
of enterprise system cannot be copied by one’s competitor in the sense they are very complicated.
In the near future I will apply this knowledge that I have earned in order to come up with a bio.
I also learned that an organization also requires a culture that generates new ideas that will help in
innovations. Knowledge management in Business process will help generate ideas and other
innovations that will see an enterprise prosper. When I form my company in future I will adopt
this knowledge that will enhance prosperity in my company. I will embrace the culture of allowing
my employees to interact freely for the good of the company.
I never missed to learn about the values of knowledge management in the organizations which
includes the following among many others; financial value, knowledge management enhances
value in the sense that, in an organization there is less maintenance and repair of resources. This
is because the products will be of high quality and hence the customers will have no complain
about these products hence will save their money. It will be of much importance to apply the same
knowledge in the near future when I will be having my own organization.
Another value of knowledge management is that of operational benefits. KM enhances operational
benefit in the sense that it improves manufacturing processes. This is so because the time that will
be used in the manufacturing process is lowered and the cost is also reduced. for example, if
company A’s engineers decides to use KM by saving their important information in a data base
for future use, then the time they will spend in future and the cost to be incurred will be less. I will
apply this knowledge in the near to ease the management process.
In sum, the entire topics on Knowledge Management have brought to light some of the
things that various organizations are not conversant with. I have benefited a lot and I am sure one
day one time when I get to form my own company or if I get the opportunity to work in an
organization I will try my best to apply the same knowledge that will boost the productivity of an
Bromberg, D. (2007). BPM for knowledge workers: The structural foundations of decision intensive
processes (DIPs). BPTrends, January.
Dalkir, K. (2013). Knowledge management in theory and practice. Routledge.
Rosemann, & vom Brocke,(2015). The six core elements of business process management. In Handbook
on Business Process Management 1(pp. 105-122). Springer Berlin Heidelberg.
Choi, I., Jung, J., & Sung, M. (2004). A framework for the integration of knowledge management and
business process management. International Journal of Innovation and Learning, 1(4), 399-408.
Kalpic, B., & Bernus, P. (2006). Business process modeling through the knowledge management
perspective. Journal of Knowledge Management, 10(3), 40-56.
Mahmoodzadeh, E., Jalalinia, S., & Nekui Yazdi, F. (2009). A business process outsourcing framework
based on business process management and knowledge management. Business Process
Management Journal, 15(6), 845-864
Knowledge Management is the process through which companies generate value from their
intellectual and knowledge-based assets. Most often, generating value from such assets involves
codifying what employees, partners and customers know, and sharing that information among
employees, departments and even with other companies in an effort to devise best practices. It’s
important to note that the definition says nothing about technology; while KM is often facilitated by IT,
technology by itself is not KM.[i] Throughout this course, we read various articles highlighting the
dynamics of KM and the components that create the value add to the company as well as to the
employee, customer, supplier, and related business units. We saw the relationship of KM to Social
BPM as it promotes innovation in process improvement, productivity, networking, and ROR. The role
of communication was the focal point of KM-the ability to define/outline the processes, mode of
vocalization, and the direction within the company of the message. All of which I see every day at my
job through my interactions with cross-functional business units, collection/presentation of data for
projects and strategic dashboards, and my involvement with various Employee Resource Groups
(ERG). This class made me see the significant of my ‘sharing of information’ to all of these forums
and how it is interpreted, perceived, and the impact to the overall process at hand. As a PM in my
company, reading how other Sr. Executives handled the concept of KM, identified areas where KM
may deliver value, driving user adoption and even spearheading development or integration of various
tools requires both vision and awareness of the latest KM models and approaches. There has to be
an awareness of the ways people currently do and wish to interact, and the ways the organization (and
management) can support this without being heavy-handed.
As I look forward, the impact of KM and Social BPM will be intertwined with each other. Today,
performance management (PMP) goals are dictated by a combination of knowledge based skillsetshow they were received by the clients, business units, and to mitigate risk. In addition PMPs also
dictate the need to have a social connection via the intranet and BNY Mellon’s ownMy Source Social
Page. While this is internal to BNYM employees, it is an outlet in which everyone from the CEO,
Strategic Dept. Heads, Project Management, ERGs have pages in which you can follow and add
comments to their stories. Companies, like BNYM are enforcing the social media-with restrictions, but
know the value of having that information available on a global front to satisfy a Global company’s
business processes/CPI vs. spending $ on creating separate presentations or traveling to each
locality. With many employees increasingly using e-mail, text messaging and even blogs as a way to
communicate and share information on a daily basis, knowledge is everywhere, creating a need for
new KM solutions that not only to facilitate sharing and reuse—but also work across new interaction
channels and deal with both highly unstructured as well as structured information. How to choose and
apply these solutions, and determine where to focus initial efforts, requires both a big-picture and
detailed perspective in the future.
Will this use of social media increase employee’s morale – I think not. Because just as BNYM is
enforcing the use, other companies are using it to watch competitors, clients, regulators, or broach
employees from other firms. This transient transfer of staff from company to company based on
internet broaching is a risk to companies due to the lost of KM in business processes in the long
run. Another ongoing trend, I see is the continual emergence of the outsourcing trend which has
forced CIOs to address the thorny issue of transferring the knowledge of their full-time staff members,
who are losing their jobs because of an outsourcing deal, to the outsourcer’s employees in order to
smooth the transition to the newly restructured IT organization. For BNYM, this is seen a lot with our
Pune, Dublin, Warsaw offices in which staff from USA are asked to travel to those countries and train
for four months and then have to come back to the states to find another role or get laid off
The concept of cultivating ‘execution as learning’ in a company is how I see the future. People are
the true assets of a company, the internet will become the voice, and technology the
facilitator. Business processes will become more effective in building stronger cultures by aligning
people to the corporate strategy. It will involve networking, coordinating and collaborating, regardless
of structure or industry or location. The focus will be on the staff’s activities and how well it uses them
to learn. These activities will include; Asking questions, Sharing Information, Seeking Help,
Experimenting with unproven actions, Talking about mistakes, and Seeking Feedback.
[i] Levinson, Meredith, Knowledge Management Definition & Solutions, CIO, March 7, 2007
Respond to post: (at least 400 words)
Discuss the similarities and differences you see between your post (my post) and this post
There are certain needs that every normal human shares and seeks out in their existence. Some of
these are the fundamental needs like food, water, shelter – things that present an immediate survival
risk if not obtained. However, there are other needs that humans have that while not as pressing,
pose serious risks when gone without. Abraham Maslow is famous for his depiction of our
needs. He created the hierarchy of needs and it is displayed in pyramid form. First, as humans we
seek to satisfy the physiological needs to survive. But as each group of needs is met, we seek to
satisfy more sophisticated needs like safety, love/belonging, self-esteem, and finally, selfactualization. As humans we seek to connect with one another, to feel a sense of belonging and
shared purpose. It may sound a bit dramatic to compare Knowledge Management and Social
Business Process Management to these deeply rooted psychological needs, but these topics derive
their power from these base motives that employees, AKA people, have.
I have always been highly interested in psychology and I love to see it utilized in the business world
to enhance the management style or the culture of an organization. Knowledge Management is a
crucial topic where most companies can vastly improve. Much of the assets existing in an
organization, exist in the minds of their employees and it is becoming increasingly more important to
harness that knowledge and make it more easily accessible if they want to create a more
sustainable competitive advantage. One of the drawbacks KM experiences is the lack of security felt
by employees to share their knowledge in a highly competitive atmosphere. Maslow’s second tier of
needs is that of safety and security. If employees do not feel a great enough sense of job security to
share their knowledge with their colleagues, then the culture of the organization is not sustainable
and probably harmful.
Social Business Process Management and its connections to the psychological ideas I have
referenced is more apparent on the surface than KM. Social BPM and Knowledge Management go
hand in hand in my mind. The greater sense of collaboration and the easier the tools are to operate
to share, the greater amount of knowledge will be shared. If you ask athletes what they enjoy so
much about their sport, many will reference the team which they play for as being a great unit or
something along those lines. People seek out this sense of collective goals and Social BPM is a
new method that is trying to pull people together through that desire to optimize the processes of the
I have amassed so much running knowledge throughout my career at Widener and my experiences
competing at a high level. While I have a log that I keep to track my progress and put down my
thoughts, so much of my knowledge is scattered across days, weeks, months, and even years. One
day I may have said something very wise or learned a great lesson and I may have forgotten it along
the way amidst all of my other experiences. I would like to start compiling all of the things I know
about training and the major themes I have used when guiding younger guys into a central area that
could serve as a basic rule book for freshmen coming into the program.
My biggest takeaway from this course is the confirmation that business is not simply confined to
business topics. Sometimes we need to understand what motivates individuals as human beings,
not accountants and analysts, before we can move the business in the right direction. Many people
do not live and breathe the job they perform. Always trying to appeal to the role they play at work to
reach their potential most likely will not get the best results but appealing to them as human beings
with certain needs and desires, might.
Respond to post: (at least 400 words)
Discuss the similarities and differences you see between your post (my post) and this post
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