Conflict, Workplace Violence, and Negotiation

Define conflict and describe the benefits and risks of too much/too little conflict in an organization
What are the commons sources of conflict in an organization?
What types of conflict might a nurse see In a healthcare organization?
What are the stages occurring in conflict resolution?
What are the anticipated conflict resolution outcomes?
Name and define with an example of the 6 common resolution strategies
What are common causes of organizational conflict, as in a healthcare org.?
What are three strategies in conflict resolution that you have tried or can anticipate in your first nursing job?
Define bullying and incivility within the nursing profession (Lateral violence—also workplace violence)
What is negotiation as it relates to concerns in healthcare?
Name negotiating strategies that lead to conflict resolution
What are some destructive tactics that can damage a successful negotiation session?
Name three alternatives to negotiation…how do they work?
Describe the importance of consensus as a conclusion to conflict management
Chapter 24—Performance Appraisal

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Describe the performance appraisal process, naming important factors to consider
Describe the factors influencing an effective appraisal—why are these important?
Describe salient strategies for a successful performance appraisal—why is implicit bias such an important criterion to master?
Define the terms associated with errors made in performance appraisals
Describe different types of performance appraisals—which would you prefer and why?
Describe the features of a successful performance appraisal session
Define and describe the management by objectives approach to performance appraisals
How does peer review work for performance appraisals? What are the potential downfalls?
Define strategies for being a successful coach to others

Chap 25—Problem Employees: Rule Breakers, Marginal Employees and the Chemically or Psychologically Impaired

What are the “do’s and don’t’s” of Rules in an organization?
Define, compare and contrast “Constructive Discipline” and “Destructive Discipline”
Name the criteria that must be present to make disciple fair and a growthful experience
Define strategies that create an atmosphere of self-discipline, the best approach to well- functioning organizations
Name the four common steps in Progressive Discipline
Describe a successful disciplinary conference for an employee
Describe the main elements in a termination/separation meeting
Define the formal grievance process? When is this most often used?
Define the rights and responsibilities of those involved in the grievance process (be sure to use your ATI reference)
Define and compare the disciplinary process for unionized employees
Chemical impairment—define and provide a profile of a chemically impaired nurse
What are the recommended ways to confront and support a chemically impaired employee?
What are the reentry guidelines for a previously chemically impaired nurse to return to practice?

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