Expert Answer:operational excellence


Solved by verified expert:ITS 631 Paper #1 (Chapters 1 – 4) Lynda Marshall, PhD Professor
100 Points Possible Open Textbook and Resources
Individual Effort Only!
APA format is required. In-text citations should be from scholar articles and placed accordingly
throughout the paper. References should be listed on its own page. All references should be
from the years 2014 to present day. Answers may be found in textbook.
Review the rubric that will be used to evaluate this paper. All work must be completed
individually and submitted by or on due date.
1. What must companies focus on in order to survive in today’s business environment?
Use at least two unique references. Length: 4-5 paragraphs.
2. Read the case: Prime Bank of Massachusetts, available in the Operations Management
textbook, Chapter 2. Develop a list of changes for the operations function that should
be considered by the bank. Use at least one unique reference. Begin by identifying
operations management decisions that would be involved in operating a bank, for
example, layout of facility, staff, and drive-through service. Then identify ways that they
can be improved at Prime Bank in order to support the strategy focused on customer
service. Use at least two unique references. Length: 4-5 paragraphs.
3. In the product screening stage of new product development, what are some questions
that may need to be explored by the operations function? By marketing? By finance?
Use at least two unique references. Length: 4-5 paragraphs.
4. Describe how consumers can use the Internet to shop in new ways. Use at least two
unique references. Length: 4-5 paragraphs. text book is posted below

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