Expert Answer:Written Assignment – Feedback and Reflection

  

Solved by verified expert:Week 3 Assignment Put yourself into the role of human resource manager. You were just made aware that the incorrect measures have been used. Evaluate the metrics that your peers have suggested to document and improve performance. Do you agree with their recommendations for metrics that should have been used? Describe what steps you would take to correct the situation based on the measures suggested by your classmate. In your career in human resources, you will likely be in a position to facilitate performance review conversations and meetings, and/or coach managers on how to conduct them. This assignment will provide you with the practice necessary to be effective at providing feedback and is comprised of two parts. Part I is a written feedback submission and Part II will be a written assignment submitted. Both parts are required to complete the assignment. Part I: Providing Feedback Review Case Study 9-3, “Preventing Defensiveness” attached. In this case study, you will review a dialog between Jeff and his manager, Spencer, as they discuss Jeff’s performance over the previous quarter. Reflect on what Spencer could have done differently to prevent Jeff’s defensiveness and to more productively engage him in a performance discussion. As the HR director, you will be meeting with Spencer to provide coaching on delivering performance feedback more effectively in future conversations. Consider what you have learned in Chapter 9 about the characteristics of effective feedback. Your written response as if you were speaking with Spencer directly. Your feedback to Spencer should Describe Spencer’s performance.Evaluate how Spencer interacted with Jeff and responded to his defensiveness.Provide a statement of confidence in support of Spencer.Involve Spencer in determining how to improve his performance in the future. Part II: Written Analysis Consider the suggestions presented in Chapter 9 of the course text for minimizing defensiveness: (a) establishing and maintaining rapport, (b) being empathetic, (c) observing verbal and nonverbal cues, (d) minimizing threats, and (e) encouraging employee participation. For the second part of your assignment: Reflect on your feedback to Spencer by generating alternative statements or actions that you would make.Evaluate your verbal and nonverbal response by identifying strengths and areas of opportunity.Identify ways of minimizing defensiveness that were not presented satisfactorily. The Conversation Activity and Written Analysis paper formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site..Must include a separate title page with the following:Title of paperStudent’s nameCourse name and numberInstructor’s nameDate submittedMust use at least two scholarly and/or credible sources, in addition to the course text.The Scholarly, Peer Reviewed, and Other Credible Sources (Links to an external site.)Links to an external site. table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.Must document all sources in APA style as outlined in the Ashford Writing Center.
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CASE STUDY 9-3
Preventing Defensiveness
Spencer, Jeff’s manager, needs to talk to Jeff about his poor performance over the previous quarter. Jeff
enters the room and sits across thedesk from Spencer.
Jeff:
Spencer, you wanted to talk to me?
Spencer:
Yes, Jeff, thanks for coming by. I wanted to talk about your performance last quarter.
(Spencer’s phone rings and he answers it.Five minutes later Jeff is still waiting for Spencer.
Jeff finally gets frustrated and Spencer notices Jeff looks at his watch severaltimes.)
Sorry for the interruption Jeff, I know it is frustrating to be kept waiting.
Jeff:
I am very busy. Can we get on with this?
Spencer:
Yes, absolutely. As you know you had some problems meeting all of your goals last quarter.
Jeff:
Now wait a second. I met the most important goal.
Spencer:
Yes, you did, but you missed the other four.
Jeff:
Just by a little, and it wasn’t my fault.
Spencer:
Jeff, you need to accept responsibility for your own performance and not push blame onto others.
You need to meet your goalsthis coming quarter or I will have to take more serious action.
Jeff:
One bad quarter, and you threaten to fire me? I can’t believe this!
Spencer:
Just meet all of your goals, and I won’t have to take that action.
Given this vignette, what could Spencer have done to combat Jeff’s defensiveness more effectively?

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